Youth Challenge Complaints Procedure

Bolton Impact Trust have a complaints procedure to ensure we respond to complaints as quickly and
as effectively as possible.
This procedure is to deal with complaints relating to the Trust and any Academies within the Trust.
We value all comments about our Trust and we will endeavour to address your complaints at the
earliest stage possible to prevent escalation to the formal stage and a protracted complaint that can
be distressing for all involved.
When making a complaint it is important you identify your desired outcome, that is what actions you
feel might resolve the problem at any stage. If the complaint concerns the Executive Principal, an
Academy Lead or individual governors you should contact the Chair of Trustees directly in writing.

Please find below a link to the Complaints Policy. In this policy you will find all of the information you require and the form that needs to be completed:

Bolton Impact Trust Complaints Policy